Basic Salary up to £28k per year plus company benefits
Office based role from our Bournemouth location
Reporting to Key Account Director
Established in 1986, Arrow Industrial Group has grown to become one of the UK’s leading providers of industrial doors, automatic entrance doors, loading bays, gates and barriers. We service our valuable customer network from our 2 Yorkshire factories alongside our UK Regional Business Centres.
Are you looking for the opportunity to play a crucial role in delivering excellent service and communications to our Key customers across the UK? If you have experience of outstanding Customer Service and delivery this could be the role for you
The Role & Responsibilities of Key Account Coordinator
- Act as the first point of contact and the face of the business for selected strategic regional and national customers.
- Collaborate with the nationwide Key Account team to provide a unified and consistent approach to customer service.
- Coordinate works at customer sites with our Engineering teams and 3rd parties to achieve job completion, including direct communication at the site level as needed by internal teams.
- Act as the key liaison between Arrow’s internal teams and customers, building strong working relationships that benefit all parties involved.
- Manage incoming customer enquiries and job requests via the helpdesk inbox and phone, ensuring quick and efficient handling, and providing timely responses to customers.
- Oversee the submission and management of sales quotes and proposals in HubSpot, ensuring they are processed promptly and tracked accurately in the sales pipeline.
- Update internal and external systems with status updates, costings, and invoices as required.
- Close liaison with Regional operations teams to ensure engineer attendance times meet SLA’s, and update customer in a timely manner.
- Diligently manage a high volume of work, ensuring all tasks progress through the job lifecycle to ultimate completion through the use of various internal systems
- Handle unexpected or ad hoc requests from both internal and external stakeholders, working closely with the business operations team and Key Account Managers to provide effective solutions.
- Utilise SAP and CRM systems to act as a vital link between the operations and sales teams, ensuring smooth communication and efficient workflow.
The Ideal Candidate
- Able to demonstrate our core values of trust, respect, openness and team work
- Highly self-motivated and friendly collaborator who can build immediate relationships with our customers and regional teams
- Proven track record in field Engineering Coordination and customer service
- Tenacious communicator who can persuade internal and external parties towards preferred delivery outcomes
- Strong background in administration and proven use of various systems to support this element of work. Knowledge of SAP, HubSpot and BigChange advantageous.
- Conscientious worker who will take ownership of the customer satisfaction and do all they can to support our customers when they need us
- Excellent communication and problem-solving skills to resolve internal and external
- A flexible approach and ability to assist in any tasks assigned by the business
What We Offer
- Basic Salary up to £28,000 per year
- Starting holidays of 22 days per year plus bank holidays (holidays increase with service)
- Westfield Health Cashback Scheme including rewards discount scheme and gym discounts
- Paid birthday’s off each year
- 3% Employer Pension contributions
- Employee recommendation schemes available to reward great colleagues
- Immediate Start available
If this sounds like the role for you, then click apply, attach your CV and we will contact you for a confidential chat. Shortlisted candidates will be contacted within 2 weeks of applying. Direct applicants only, no agencies
