We're not about plucking numbers out of the air to make us look good, we're about providing a service you can trust.

This page is dedicated to showcasing and putting under the microscope, the key metrics our customers expect to judge us by. And...we're able to back this all up!

What are we measuring?

Our customers rightfully expect a quick and efficient service. After implementing a survey across a wide range of our customers, we were able to identify 3 KPI's that our customers expect us to be judged by. The most important metric was First Time Fix...

In May 2025, we started the process of interrogating our data and monitoring our engineers in our more expansive way. Utilising our asset managment and surveying programmes, we can now measure accurately our performance in the field across several criteria, providing transparent facts to our customers. This information now provides us with accurate data that can be shared with our customers every month.

We have run stringent testing since May 2025 to ensure that the data we share is up to date and robust. After 6 months, we are comfortable that we have created a solid foundation to record our performances moving forward.

Arrow is the UK’s leading independent industrial door supplier.

Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications.

1 Park Mill Way
Clayton West
Huddersfield
HD8 9XJ