Department: Projects
Location: Office-based role from our Bournemouth location
Arrow Industrial Group has been a trusted industry specialist since 1986. We deliver security, reliability, and innovation to customers nationwide, providing advanced solutions across industrial doors, automatic entrance systems, loading bays, gates, and barriers. Our comprehensive product portfolio includes commercial and industrial roller shutters, sectional overhead doors, hinged and high-speed doors, fire shutters and smoke curtains, traffic doors, and a wide range of automated gates and barriers.
The Role
We are looking for a highly organised and commercially minded Projects Coordinator to support our Projects function from our Bournemouth office.
This is a varied role combining project coordination, administration and commercial support. The successful candidate will coordinate the operational aspects of projects from receipt of order through to completion, including processing orders, purchasing materials, liaising with customers and sites, and coordinating attendances.
Working closely with the Projects Director, the role will also assist with preparing quotations and supporting the commercial development of project opportunities.
Key Responsibilities
As Projects Coordinator, your responsibilities will include:
- Process and acknowledge project orders accurately and efficiently.
- Coordinate projects from receipt of order through to completion.
- Maintain accurate project information and documentation on Company systems.
- Order materials and liaise with suppliers regarding costs, availability and delivery dates.
- Liaise with customers and site contacts to coordinate installation dates and site requirements.
- Coordinate engineers and other resources required for project delivery.
- Ensure engineers receive appropriate project, site and technical information.
- Monitor live projects and proactively follow up outstanding actions, materials and information.
- Assist the Projects Director with building quotations.
- Support the follow-up of quotations and project opportunities.
- Identify variations, and commercial opportunities and refer to the Projects Director.
- Maintain accurate systems records for quotes, orders, and customer communications.
- Support timely project completion and invoicing.
- Keep customers fully informed throughout the project process.
- Work collaboratively with sales, operations, and finance to support effective project delivery.
- Maintain a strong commercial focus, supporting Projects in achieving business targets.
Skills & Experience
- Previous experience in a project coordination, service coordination, order processing or commercially focused administrative role.
- Excellent organisation and administration skills.
- Strong attention to detail in both numerical and written work.
- Commercially aware with the confidence to work with quotations, costs and project values.
- Experience liaising with customers, suppliers and operational teams.
- Confident and professional communication skills.
- Ability to manage multiple jobs and priorities within a fast-paced environment.
- Highly motivated, proactive and solution-focused.
- Proficient in Microsoft Office applications, including Outlook, Word and Excel.
- Experience of using SAP Business One, HubSpot, SharePoint or similar systems would be advantageous.
- Previous experience within industrial doors, engineering or the construction industry would be beneficial.
- Experience preparing or supporting quotations would be advantageous.
- Able to demonstrate our core values of Reliability, Proactivity, Integrity and Innovation.
What We Offer
- 22 days holiday per year plus bank holidays (increasing with service)
- Westfield Health Cashback Scheme, including rewards, discounts, and gym benefits
- Paid birthday off
- 3% employer pension contributions
- Employee recommendation reward scheme
- Immediate start available
If this sounds like the role for you, click Apply, attach your CV, and we will be in touch for a confidential chat.
Shortlisted candidates will be contacted within two weeks. Direct applicants only — no agencies.
