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01482 228202

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24 / 7 / 365

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info@arrow-industrial.co.uk
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SERVICES

24/7 Emergency Callout Service

Reliability
Logistics
industrial
Construction
Retail
Utilities
Industrial
MOD & Public Sector

Fast Response When You Need It Most

Unexpected breakdowns can cause costly disruption, safety risks, and loss of productivity. At Arrow, we understand that when a critical asset fails, every minute counts.

That's why we provide a responsive 24/7 emergency callout service, 365 days a year, helping our customers get back to business as quickly and safely as possible.

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Nationwide emergency support

With a national network of highly trained engineers and strategically located Regional Business Centres, Arrow is equipped to respond quickly to emergency breakdowns across the UK.

Our extensive coverage allows us to dispatch the most appropriately qualified engineer to your location, minimising downtime and restoring operational continuity.
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Arrow Vans parked in front of Arrow warehouse

Available 24 hours a day, 365 days a year

Emergencies don't follow business hours. Whether it's during the day, overnight, weekends, or bank holidays, our emergency support team is available around the clock.

Customers can contact our dedicated emergency response service and speak directly with a member of our team who will coordinate the appropriate response immediately.

Experienced engineers ready to respond

Our engineers are fully trained to work safely and effectively in emergency situations.

Equipped with the tools, PPE, and technical expertise required to diagnose and resolve faults quickly, they can handle a wide range of repair scenarios across industrial doors, loading bays, fire doors, automatic entrances, gates, barriers, and other critical access systems.
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Our emergency callout process

When you contact Arrow with an emergency:

1) Immediate assessment

Our team gathers key details about the fault, site location, and safety implications.

2) Rapid engineer allocation

We identify and dispatch the most suitable engineer based on location, expertise, and asset type.

3) On-site diagnosis & repair

Upon arrival, the engineer conducts a full assessment, implements immediate safety measures if required, and works to restore functionality as quickly as possible.

4) Clear communication

You'll receive regular updates throughout the process, ensuring complete visibility of the situation.

5) Comprehensive reporting

Following attendance, we provide a detailed report outlining the fault, works completed, and any recommended follow-up actions

Audi Portsmouth Case Study


Arrow Industrial was delighted to be selected for this innovative project where a brand new,
£3 million service centre, designed and constructed by
HNW Architects and Square One Construction, was built in Portsmouth.

Click Here

Mclaren Technology Centre Case Study

 

Arrow successfully won the tender with JF Finnegan
to provide a number of specialist doors on this prestigious project.

Click Here

Arbour Forest Case Study

 

Arrow were carefully selected to install our range of doors on this new build warehouse for Arbour Forest.
Our range of superior quality high speed doors was the highlight of the project.

Click Here
A service you can trust

Why choose Arrow for emergency callouts?

Our team has been trusted with the repair of doors from all major providers.
  • Nationwide engineering coverage
  • 24/7, 365-day emergency response
  • Highly trained, directly employed engineers
  • Fast fault diagnosis and repair
  • Safety-first approach
  • Clear communication and reporting
  • Support across multiple asset types
  • Trusted by customers nationwide for nearly 40 years

Minimise downtime, maximise peace of mind

When your assets fail, you need a partner you can rely on. Arrow's emergency callout service is designed to provide rapid support, expert technical assistance, and complete peace of mind whenever unexpected issues arise.

Need emergency assistance?

Contact Arrow Industrial Group today and our emergency response team will be ready to help keep your facilities safe, secure, compliant, and operational.

Drop us a message

We’re here to help if you have questions about our products or services or would like to share your thoughts. Fill out this form, and we’ll get back to you. Thanks for reaching out!
Arrow is the UK’s leading independent industrial door supplier.

Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications.

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1 Park Mill Way
Clayton West
Huddersfield
HD8 9XJ
info@arrow-industrial.co.uk
01482 228202
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