Are you an experienced in quoting, estimating or pricing? Do you have attention to detail and a passion for customer service? This could be the perfect role for you!
Arrow Industrial Group has grown since 1986 to become a specialist in the industry. Providing security to customers nationwide and offering a solution forward experience to all. Arrow are one of the UK’s leading providers of industrial doors, automatic entrance doors, loading bays, gates, and barriers.
Our products include commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi speed doors, traffic doors, fire shutters/smoke curtains and other types of automatic gates and barriers.
Basic salary of up to £35,000 per annum plus regional financial performance bonus of up to £3,400 per annum. This is a full time office based role working Monday to Friday from 8am to 5pm based in our Scottish Regional Business Centre in Cumbernauld, Glasgow.
The Estimator will be responsible for creating accurate and commercially viable quotations for clients using pre-defined templates and systems. This primarily office-based role involves managing the end-to-end quoting process, including sourcing costs, liaising with suppliers, and maintaining accurate records in our CRM system (HubSpot). The role also requires the individual to develop strong relationships with clients to support sales growth and operational efficiency.
Responsibilities will also include:
- Gathering information from engineers, preparing commercial quotes and sourcing costs for materials
- Submitting accurate and timely quotes to our customers and managing the process within HubSpot
- Chasing clients for updates and building strong client relationships
- Oversee Planned Preventative Maintenance renewals and remedial works
- Strong commercial awareness, including identifying growth opportunities and supporting the RBC in achieving their targets and goals.
- Maintaining strong records and accurate systems, including data management
The successful candidate will have the relevant skills and experience including:
- Able to demonstrate our core values of reliability, proactivity, integrity and innovation
- Have attention to detail in both numerical and written information.
- Professional and friendly communication skills.
- Ideally experienced in quoting, estimating or pricing models in field-based service delivery.
- Commercial awareness, including the ability to calculate margins and assess profitability.
- Knowledge of KPI reporting and working towards targets.
- Highly motivated and solution focussed with excellent customer service skills.
- Proficient user of Microsoft Office including Outlook, Word, and Excel.
- Previous experience using Hubspot software would be advantageous.
- Working knowledge of the industrial door industry would be particularly beneficial.
- Flexible and adaptable to juggle a range of different tasks
We also offer great benefits including:
- Annual holidays of 22 days (holidays increase for first 5 years up to 27 days)
- Paid 8 days Bank Holiday leave
- Everyone gets time off for Christmas/New Year
- Paid extra day off for your birthday every year
- Early finish on Fridays
- Cashback for every day health appointments from Westfield Health
- Discount scheme for groceries and everyday purchases from Reward Gateway
- Employee Assistance Programme with 24 hour advice line
- Online 24/7 access to a GP
- Wellbeing paid time off – sick leave & bereavement leave
- Workplace pension with Employer contributions
- Online training courses through our Training Portal
Ready for the challenge and want to be part of company who pride themselves on being a key solution provider? Apply below today!